Refund/ Privacy and Terms of Service Statement


Refund Policy


If you receive a defective or non working PC, the computer shall be shipped back to Company at NO additional expense to customer. All repairs or replacements shall be done by Company within a timely fashion. It may take up to two weeks for the repaired PC to be shipped back. Customer must allow Company to at least make 1 attempt at repairing or replacing the Computer. Computer issue must be reported within 7 days of receiving your PC.


No return of merchandise will be accepted without first securing a Return Merchandise Authorization ("RMA") number provided by us. Buyer must submit evidence of purchase date, description of goods including serial and model numbers, reason for return, exchange, or refund, and RMA number. At its sole discretion, Company may accept or deny Buyer's claim for return, exchange, or damages. No refund, credit, or exchange is allowed after 7 days from the date of the invoice on all desktop computer systems, and part purchases. 


All products returned must have the RMA number prominently displayed on the shipping label with return freight and must include all original packaging, materials, manuals, and copy of invoice. All products returned must be securely packed and delivered to Company in an undamaged condition. All shipping and handling charges are non-refundable. Company may refuse or reject returned merchandise for failure to follow the conditions set forth herein. Buyer is responsible for all shipping fees.


Privacy Policy

This privacy policy sets out how WhiteBox PC uses and protects any information that you give [business name] when you use this website. WhiteBox PC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
WhiteBox PC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/02/2012.

What we collect

We may collect the following information:

    name and job title
    contact information including email address
    demographic information such as postcode, preferences and interests
    other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    Internal record keeping.
    We may use the information to improve our products and services.
    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. WE WILL NEVER SHARE OR SELL YOUR INFORMATION.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

All financial transaction done on this site are done through Google Checkout secure servers so rest assured your information is safe. We cannot access or store your financial information at our database. All financial transactions go through Google Checkout, a trusted name in online payments.


Terms of Service

All computer parts are purchased brand new and are assembled in the USA. It is our responsibility to build and ship you a well put together, and working PC. All logos including but not limited to Intel and AMD are properties of said manufacturers. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.
WhiteBox PC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant WhiteBox PC and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.


Sales Tax
Sales tax is required for orders shipped within our resident state, Virginia. All orders shipped within Virginia will be charged the applicable sales tax in accordance to your county. Will-Call Pickups will be charged our local tax rate of 5.4%.


Pricing Policy
Unfortunately, we do not offer price matching. For your convenience, all our most current and lowest pricing is posted on our website daily. Prices are non-negotiable.


We make every effort to list the most accurate, up to the minute information. Despite our efforts, some items on our website may be mis-priced. If a product is listed at an incorrect price due to a typographical, photographical, or technical error or error in pricing from our vendors, WhiteBoxPC reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price.



Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link